Customer care
Shipping & delivery
Preparing your order, delivery estimates and shipping charges.
Order preparation
We prepare orders on the day they are placed, with Bosta collection scheduled for the following day. Holidays and collection availability may affect this schedule.
Delivery after collection
Bosta publishes the following estimated transit times, counted from collection rather than from placing your order:
- Cairo and Alexandria
- 1 working day
- Delta and Canal governorates
- 2 working days
- Upper Egypt
- 4 working days
Other destinations and delays
Delivery depends on Bosta coverage and the destination. For areas not listed above, contact customer service to confirm the estimated delivery time. These are estimates, not guaranteed arrival dates; holidays and delivery conditions can affect them.
Charges and payment
The shipping charge and full order total are shown at checkout before you confirm your order. Payment is cash on delivery. The amount shown at checkout is the amount to prepare for the courier.
Help with delivery
Contact customer service with your order number for help with a delay or delivery question.