Customer care
Exchanges & returns
Your return options and how to contact our team.
Changing your mind
You may request an exchange or return within 14 days of receipt, provided the product remains in its original condition with its packaging intact.
Faulty products
For a defective product, you may request a replacement or refund within 30 days of receipt, at no extra cost. Opening the packaging to discover a defect does not remove this right. We process the replacement or refund within one week of your contacting us about the defect.
Assessing a defect
Damage caused by misuse, deliberate damage or washing contrary to the care instructions is not a manufacturing defect. We may ask for photos and inspect the product to identify the cause. A genuine defect discovered during normal use remains covered. If there is a dispute about a defect, you may refer it to the Consumer Protection Agency.
How to request a return
Contact customer service with your order number or proof of purchase and explain the request. We arrange courier collection of the product. If you received the wrong item, contact us so we can resolve it.
Refunds
Refunds use the original payment method, or InstaPay with your agreement. Customer service coordinates collection and the refund arrangements with you. This policy does not limit your statutory consumer rights.