Privacy & analytics
How we use browsing information and how you can choose.
Shopping and customer care
Our storefront is for parents and adult shoppers. Shopify handles your cart and checkout. Information you provide to place an order is used to process it, arrange delivery with Bosta and help with customer-service requests.
AI shopping assistant and customer care
When you use the assistant, your messages and public product information are processed through Vercel AI Gateway and OpenAI to answer your questions and prepare your selections. Do not send names, phone numbers, addresses, passwords or payment details in chat; provide delivery details in Shopify checkout. When website customer care is enabled, authorized JOLLY staff can read the conversation and pause the bot to reply in the same chat. A request for staff does not guarantee an immediate response; keep or return to the chat in the same browser to receive replies. JOLLY stores the latest 100 messages per conversation, encrypted in Upstash Redis, for up to 7 days after last activity. Shopping selections and model state expire after one hour of inactivity. A necessary cookie identifies the conversation for up to 7 days and is separate from analytics consent. Older sessions created before this feature cannot be recovered as an archive. Technical request information is used for short-lived abuse limits. We do not send chat contents to Google Analytics, Clarity or Meta. Provider retention is governed by their own policies; deletion from JOLLY storage does not promise immediate deletion by providers. The assistant can make mistakes; review the items and final total before checkout.
Aggregate website statistics
We use Vercel Web Analytics for aggregate page-view statistics without analytics cookies or session recordings. It processes technical request information to produce counts and device, browser, approximate region and referrer reports; Vercel uses a short-lived visitor hash that is discarded after 24 hours. We remove query parameters and fragments from page URLs and do not send form values, cart contents or custom events. These statistics may run before a choice or when you select Aggregate statistics only. Choosing Necessary only disables future collection in this browser. We also honor Global Privacy Control and Do Not Track for these statistics and preserve earlier analytics refusals.
Optional Microsoft Clarity analytics
If you allow analytics, we and Microsoft collect browsing interactions, page views, clicks, scrolling, device/browser information and technical connection data to understand how the website is used. Clarity provides heatmaps and session replays to help us find problems and improve the shopping experience.
Optional Google Analytics
If you allow analytics, Google Analytics measures page visits, traffic sources and shopping steps to help us understand website performance. It may use analytics cookies and device/browser information. Advertising personalization is disabled. We do not send customer contact details, order IDs or cart IDs as event data.
Optional Meta advertising measurement
After you choose Accept all, we use the Meta Pixel to measure page visits, product views, additions to cart and checkout starts. We send public Shopify product and variant IDs, prices and quantities. Meta may collect the page URL, device and connection information and cookies such as _fbp and _fbc to associate activity with ads and Meta accounts. The custom storefront does not send chat contents or customer contact details as event data, and its automatic events and advanced matching remain disabled. Shopify checkout separately uses the official Facebook & Instagram integration at the Maximum data-sharing level: Meta Pixel, advanced matching and Conversions API. Subject to Shopify’s applicable customer privacy settings, this can share checkout activity and completed-order events, along with matching information such as name, email, phone number and location. This measurement is not anonymous statistics or a video session recording. Opening checkout is not counted as a completed purchase.
Advertising source labels
After you choose Accept all, we retain public advertising source, campaign and ad labels in this browser for up to 7 days. We attach those labels to your Shopify shopping cart and checkout to help identify which advertisement led to an order. They do not contain your contact details or click identifiers. Withdrawing permission clears the browser labels; it does not delete labels already attached to completed orders.
Your choice
Google Analytics, Clarity and Meta are not loaded until you choose Accept all. Aggregate statistics only keeps all three off. Choosing Necessary only also stops Vercel statistics. You can continue shopping normally with any choice. Use Privacy settings at the bottom of any page to change your choice. Withdrawing permission does not automatically delete data already collected. Your choice is remembered in this browser.
Cookies and masking
After permission, Clarity may use analytics cookies to link visits and pages. We send an analytics-only consent signal, with advertising storage denied. Input fields are masked, and we additionally mask form containers. We do not deliberately send names, phone numbers, addresses, order IDs or cart IDs to Clarity as event data.
Checkout and other services
The custom storefront records checkout starts, not completed purchases. Shopify’s official Meta integration measures completed orders at checkout. With cash on delivery, a completed order does not mean payment or delivery has occurred. Shopify checkout and external services have their own privacy information and settings.
Questions and requests
Contact JOLLY customer service for questions about your data or to request access, correction or deletion. We will review your request and any information needed to locate the relevant records.
Customer reviews
You can submit feedback from our public reviews page without an order number or invitation. We ask for your first name, stars and feedback; please do not include contact details. General submissions do not verify a purchase and are not labelled as verified purchases. With your agreement, approved feedback, stars, first name and any selected product association are published. Pending and rejected feedback is encrypted in our existing Upstash storage for up to 90 days. Previously verified purchase reviews retain their existing records. Published reviews remain visible until removal is requested and processed. We use short-lived hashed request information and a 24-hour feedback fingerprint to limit spam and exact duplicates; this does not prove reviewer identity. All ratings await privacy, abuse and duplicate moderation. No analytics scripts run on the reviews form or moderation page.